About Brown JordanSince 1945, Brown Jordan has designed luxury leisure furnishings and accessories that transcend time and liberate the senses. Established by Robert Brown and Hubert Jordan in Pasadena, California, Brown Jordan was the first company to create furniture for full-time outdoor use. The first of these innovative designs, constructed of tubular aluminum and vinyl lace, was fittingly called “Leisure” and marked the birthplace of outdoor furniture.
Brown Jordan furniture is designed to complement your leisure lifestyle. The Brown Jordan portfolio features more than 30 collections in a range of design styles. Distinctive silhouettes are hand- and machine-crafted into high quality furnishings that enhance traditional, transitional, and contemporary environments. Our collections are appropriate for residential and contract environments, both indoors and out. Known for producing stylish, award-winning designs, we have built a reputation on more than 60 years as the industry leader in innovation and design integrity. When you aspire to the best in luxury leisure furniture, look to Brown Jordan.
Brown Jordan WarrantyRESIDENTIAL USE WARRANTY
FABRIC ON CUSHIONS, SLINGS AND UMBRELLAS – ONE YEAR
If the fabric on a cushion, sling or umbrella tears, mildews, or fades excessively within one year of the date of purchase, we will repair or replace the fabric in the original color and pattern if available, or in a similar color and pattern if the original has been discontinued.
UMBRELLAS AND UMBRELLA BASES – ONE YEAR
If an umbrella or umbrella base fails structurally within one year from the date of purchase, we will at company option, repair or replace the umbrella or umbrella base, in the original color and style, if available, or in a similar style if color has been discontinued.
COMPONENT PARTS – ONE YEAR
If a component part (glide, bolt, wheel, etc.) fails due to manufacturing defect within one year from the date of purchase, we will at company option, repair or replace the part, in the original color and style if available, or in a similar color and style if the original has been discontinued.
WOVEN RESIN AND TEAK FURNITURE – THREE YEARS
If the woven resin or teak furniture fails structurally (i.e., broken frame, welds or resin) or if the weave unravels or fades excessively within three years from the date of purchase, we will at company option, replace, repair or refinish the product in the original color and style, if available, or in a similar color and style if the original has been discontinued.
COMPOSITE OR STONE TOPS – THREE YEARS
If a composite table top fails structurally within three years from the date of purchase, we will, at company option, repair or replace the table top, in the original color and style if available, or in a similar color and style if original has been discontinued. Some of the table tops have painted decorations which may fade when exposed to direct sunlight. This fading is excluded from the warranty. See other exclusions under the Exclusions section.
CAST ALUMINUM FRAME – FIFTEEN YEARS
If the cast aluminum frame fails structurally (i.e., broken frame or welds) under normal use or conditions, or if the finish peels or blisters within fifteen years from the date of purchase, we will replace, repair or refinish the frame in the original color and style, if available, or in a similar style if color has been discontinued.
VINYL STRAP – TWO TO FIVE YEARS
If a strap breaks within five years of the date of purchase, a replacement strap will be sent directly to you, in the original color and style, if available, or in a similar color and style if the original has been discontinued. If a strap becomes faded or mildewed within two years of the date of purchase, a replacement strap will be sent directly to you, in the original color and style, if available, or in a similar color and style if the original has been discontinued.
STAINLESS STEEL FRAME – FIFTEEN YEARS
If the stainless steel furniture frame fails structurally (i.e., broken frame or welds) under normal use or conditions within 15 years from the date of purchase, we will at company option, replace, repair or refinish the frame in the original color and style, if available, or in a similar style if color has been discontinued.
EXTRUDED ALUMINUM FRAME – FIFTEEN YEARS
If the extruded aluminum frame fails structurally (i.e., broken frame or welds) under normal use or conditions, or if the finish peels or blisters within 15 years from the date of purchase, we will at company option, replace, repair or refinish the frame in the original color and style, if available, or in a similar style if color has been discontinued. Stamped aluminum table tops carry the same warranty as extruded aluminum frames.
CONTRACT (COMMERCIAL) OR NON-RESIDENTIAL USE WARRANTY
Fabric – One Year
Strap Color – Two Years
Strap Life – Five Years
Woven and Teak furniture – Three Years
Stainless Steel frames – Five Years
Aluminum frames – Five Years
Cast Aluminum frames – Five Years
Finish – Five Years
SHIPPING
If required, Brown Jordan Company will pay for shipping of damaged or replacement products within the continental U.S. for a period of three years from the date of purchase. If the product is covered under a warranty for a period of less than three years (fabrics, slings, etc.), we will pay for shipping of the damaged or replacement product during the warranty period only.
LIMITED WARRANTY
This warranty is a limited warranty, and applies to the original purchaser only. Proof of purchase is required. Photographs may be required in certain instances. Warranty coverage begins on the date of purchase. In some cases, there will be a pro-rated charge for the time the product was in use. This is a residential warranty and does not apply to commercial use.
Note: Brown Jordan or its suppliers may discontinue any component part such as fabric, paint, etc. at any time.
EXCLUSIONS
Failure caused by unreasonable or abusive use, fire, freight damage, acts of nature (such as, but not limited to, freezing or high winds), extreme climate conditions, suntan oil or other chemicals, normal fading, scratching, or chipping of the finish, fading, weathering or staining or discoloration of furniture, accidental damage repair or modifications by consumer, glass breakage, commercial use, normal wear and tear are excluded from the warranty.
WINTER STORAGE
All furniture should be stored in an upright position to allow for proper water drainage. Storing furniture upside-down may cause water to accumulate and freeze inside the frame, causing serious structural damage that is not covered by warranty.
RETURN OF FURNITURE
If it becomes necessary to return furniture, the original purchaser must provide proof of purchase when making a claim. Photographs may be required in certain instances. Prior written authorization from Brown Jordan is required to obtain a Return Authorization (RA) number. This RA number must be attached to each piece of furniture returned to Brown Jordan.
Download Warranty PDF here  Warranty.pdf
Care and Maintanance Instructions
How do I care for my Brown Jordan furniture?
Fine outdoor furniture deserves exceptional care. Brown Jordan furniture can be enjoyed for many years when well maintained.
REGULAR MAINTENANCE
Wash the furniture with a solution of mild detergent and water, rinse with clear water, and dry thoroughly. To all metal frames, apply a fine, clear automobile wax for maximum protection against harmful ultraviolet exposure and salt air.
For best protection, perform this maintenance two or three times per year in low pollution areas or more frequently in high pollution areas. Please note that these durable materials can be safely cleaned as often as desired.
Note: Some suntan and sun block products may be harmful to resin, Suncloth® cushions, Versatex® mesh, and vinyl lace and strap. Do not allow such products to come in contact with any seating surfaces to avoid deep penetrating stains, which are not covered under warranty.
HOW TO CLEAN STAINLESS STEEL FURNISHINGS
Stainless steel is virtually maintenance free under normal use and conditions. Wash with a mild detergent, then dry with a soft towel. A commercial stainless steel cleaner may also be used. This should be a mild, ammonia-based cleaner with a non-abrasive pad or cloth. Do not use chlorine based products on stainless steel.
To restore the satin finish, rub along the length of the frame with a non-woven, nonabrasive pad. Be careful to keep any cleaner from contact with the cushion or sling, as it may cause discoloration.
HOW TO CLEAN WOVEN FURNISHINGS
Woven furnishings are made of durable and weatherproof extruded polyethylene resinweave. Light stains and soils may be removed with a solution of mild detergent and water, rinsed with clear water and dried thoroughly. Mildew and heavy stains can be removed with a quality commercial outdoor furniture cleaner and protectant. Woven furnishings may not be suitable for intensely hot climates.
HOW TO CLEAN TEAK FURNISHINGS
Left alone to age, the natural color of teak furnishings will weather to a soft, silver grey. This process will take approximately nine months, depending on the degree of sunlight and rain exposure. Imperfections, which are inherent properties of the wood, will show over time, enhancing the beauty of the furniture. In humid or wet climates, or after rains, the wood may naturally expand and contract, causing the grain to rise. This is to be expected with exposure to the elements and will stabilize after the initial weathering occurs.
To maintain wood furnishings, use a soft bristled utility brush and stroke lightly in the direction of the grain to remove surface dust. For more stubborn dirt, the wood may be washed periodically with a mild solution of four parts laundry detergent or dishwashing soap to one part bleach in water, then rinsed thoroughly and allowed to dry completely. Commercial teak cleaner may be used to maintain or restore the natural color and luster of teak wood, regardless of how long the piece has been outside. Oiling outdoor teak may cause mildew or irregular coloring. Depending on climate exposure, furnishings may need to be treated one or more times a year as desired.
HOW TO CLEAN VERSATEX® MESH AND VINYL SLING OR STRAP
Apply a quality vinyl protectant to guard against the effects of air pollution, salt air build-up, and mildew. Remove light stains with a solution of mild detergent and water, then rinse with clear water and dry thoroughly. Mildew and heavy stains can be removed with a quality commercial outdoor furniture cleaner and protectant.
HOW TO CLEAN FABRIC
Fine outdoor fabrics are designed to endure years of sun, soil and moisture. Wash outdoor cushions with a solution of mild detergent and water and thoroughly rinse with clear water. Stand cushions on end and allow to air dry completely. Light stains can be removed as above. Mildew and heavy stains can be removed with a quality commercial outdoor furniture cleaner and protectant. Note: Do not dry clean or use a washing machine or dryer. Do not steam or use water at temperatures above 100ºF when washing.
Note: Be careful to keep the cleaner from contact with the cushions of your Brown Jordan furniture, as it will cause discoloration. Do not use bleach on printed acrylic fabrics. Do not use solvent-type materials on woven vinyl, woven blend or ultra woven blend fabrics as they will damage the yarns. Do not use chlorine based cleaners.
Download Care and Maintenance PDF here Care and Maintenance.pdf
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